Specialty Services Policies

Consultation Services:

Getting help with your own projects -

• You are entitled to cancel any consultation services with a 72 hour prior notice (Day of appointment not included) of your scheduled appointment. (IE: If you scheduled a consultation at 12pm on 15 May, 2024, then you must cancel no later than 12pm on 12 May, 2024.)

• In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement, including your customer name and email address associated with your reserved appointment day and time. Cancellation time will be documented as the time of receipt of your message.

You can inform us of your decision to cancel by e-mail orders@twistedleathercreations.com

Failure to cancel with 72 hours of notification will result in a forfeiture of your appointment deposit.

At our discretion, we may reimburse you, in part or in full, if your cancellation was due to unforeseeable circumstances. We may also choose to offer a rescheduled appointment depending on your circumstances. Please reach out to us as soon as possible if you even suspect there may be a problem with keeping your scheduled consultation services.

Appointment Rescheduling:

Life changes, we get it -

• Appointments rescheduled with sufficient notice (exceeding 72 hours notice) will not incur a rescheduling fee for the first reschedule. Addition rescheduling needs will require an additional 20% non-refundable deposit, for each additional scheduling change, in addition to the deposit fees already paid, in order to reschedule. (Subject to exceptions as determined by TLC)